Babycare Feathers On Grey & Playtime Track

Have you ever stopped to think about how impractical woven rugs are in our modern day homes…
When was the last time you even washed yours?

Owning a rug is commonplace….most of us own at least one and on a daily basis we trample dirt from the outside on it and it collects dust over the years. While that deep red wine stain on the corner of your rug might send you on a trip of nostalgia - we should still consider what else lurks within it.

Rugs are generally infested with small particles of dust, hair, dead skin and other kinds of dirt…a breathing ground for dust mites, can be even worse if you’re a pet owner!

Not exactly the nicest or safest place for a young child to play on or for a Baby to spend some tummy time!

Here at Mataplay, we saw a need…we realised how impractical and dated woven rugs were in the modern day home and we wanted to find an alternative solution…one that didn’t compromise on looks and style but that also offered the ‘convenience factor’ with features designed to complement the lives we now live; whether you’re single and like to mingle, a home Yoga or Pilates enthusiast or whether you’re expecting parents or even grandparents.

First; we wanted to address the issues that rug owners face… 

• They’re so difficult to clean! Trying to remove stains or pet hair can be arduous and time consuming….and it seemed like the larger the rug the larger the problem…
• hoovering them resembles more of a wrestling match and beating them with a stick is hardly convenient or an efficient method of cleaning.
• The corners can curl up over time and can become a trip hazard and an eye sore…
• On hard floor surfaces they can slide around under foot…
• AND they only offer one design concept!

Second; we wanted to address the dilemmas parents of young children face…

The fact is if you’re a parent and you have hard floor surfaces in your home then you require a safer and softer foundation for your infants, toddlers and young children to play on. At the same time, any floor covering needs to be practical.

Having to continuously fold & unfold, assemble & dismantle a child’s play mat to put it away is definitely NOT a practical solution.
Let’s face it, who wants a giant, multi-coloured foam jigsaw as a permanent fixture on their living room floor?!

We reviewed so many different types of baby floor mats but found the majority failed to meet the needs of parents, many even failed to meet the basic principles behind child safety.

Our designs have been developed to meet the needs of both Parent and Child, without compromising on safety, which is why they have frequently appeared at the top of professional ‘mother & baby’ reviews globally. 

We achieve this by focusing on key features and benefits, ensuring each mat we supply…

• can be used on any floor surface, anywhere in your home; kitchens, playrooms, gyms, living rooms, bedrooms….ANYWHERE.
• Uses materials that comply with the latest regulations, ensuring the mats are certified Baby Safe and Non-toxic. In fact we challenge you to find mats that are more certified!
• Each mat has at least one side that provides a design to compliment your home interior and (at closer inspection) can even give the perception of a cross stitch fabric, meaning it can stay on the floor without it looking out of place. The other side provides a design that focuses on your child, promoting sensory development, interactive play and/or early learning. Simply flip it over. It’s a win win!
• Both sides are robust enough to withstand every day life in a family home, yet retain the core feature of providing an ultra-cushioned, comfortable surface almost ½ an inch thick!
• Designed to not slide about on the floor and with mat edges that don’t curl over time.
• Because of their size (over 2m x 1.4m) and due to their individual weight (almost 9kilos), gravity ensures they remain flat and fixed to the floor surface yet still provides the simplicity and convenient option for it to be rolled up and stored if preferred.
• Both sides of the mat are Antimicrobial, Hypoallergenic and Waterproof – wipe away any accidents that you or your children make in seconds!

We hope the benefits and advantages of ownership are clear for all traditional rug and playmat owners to see. With design options to suit a variety of interior spaces, these low maintenance padded mats are a fantastic option for hard floor surfaces and offer a great alternative to having woven rugs, especially in living spaces where there’s generally higher foot and/or paw traffic.

Remember…. Simply wipe away any grime and dirt, not to mention the wine spillages!

What’s not to love?!

WARRANTY

Our play mats come with a 12-month manufacturer's conditional warranty covering manufacture and correct use of the product according to the care instructions contained with the product and again listed on the website. This ensures your play mat will be free from manufacture defects and can be enjoyed for many years. For warranty claims relating to new product faults, contact must be made with Mataplay within two weeks of dispatch to arrange a product exchange.

Over the 12 month warranty period from the date of sale, claims to be made for product failure must be made with Mataplay promptly within the 12-month timeframe to discuss the concern and arrange a product replacement. Please ensure the care instructions are understood, as warranty claims resulting from not following the care instructions will not be honoured. If you have any further warranty enquiries, please feel free to contact us by email to hello@mataplay.co.uk or through our contact form.

RETURNS POLICY

Cancelling an Order:

You may cancel your order by giving notice to Mataplay, which must be received within 24 hours of the order being placed. If your order has been paid for and not yet dispatched you will receive a full refund upon cancellation.

However, if your order has already been dispatched, you must follow the terms of returns below.

Returns & Exchanges:

Mataplay guarantees that you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to exchange or offer a refund within 14 days of purchase. Excludes Sale items. 

To be eligible for a refund you must create a support ticket within 14 days of purchase, and we can only refund the money paid less any shipping/courier/postage fees. Goods are to be in new and unused condition with all tags and packaging intact.

Please note that there is a restocking fee of £5.00 per item.

All item(s) must be returned:

1. Within 14 days of purchase (unless the product has been received damaged/faulty in which case please read below terms for returns of faulty units);
2. Unused with the original tags still attached; and
3. In the original packaging which must be in the original condition. 

Items are to be packaged carefully and sent back at your expense to the return address you will be provided from our customer service team. 

All refund applications will be given at the discretion of Mataplay management.

We reserve the right to decline an item for a refund if:

• The return was made after 14 days
• The products are marked, damaged or show signs of use
• The products are not returned in their original and undamaged packaging
• The items were on sale at time of purchase

We will contact you if any items are not eligible for a refund.

On Sale - Items purchased on Sale/Clearance are final sale and can not be returned or exchanged.

Returns of Faulty Items:

For faulty units or for units received that are not as advertised we ask you notify us within 7 days of your receipt of purchase. You have 30 days to return the unit. Mataplay will gladly exchange, refund or store credit following the below process:

1. Please use our customer service ticket system - note you will receive a support ticket reference after you email details of your return to hello@mataplay.co.uk or submit information via our Contact Form on our website. Please note: we cannot process returns without a unique identifier that will be issued to you if you follow the process.
2. If our 12-month warranty still covers your item, *we will arrange a return pre-paid postage label for you to return your item to our office. If your item is out of the warranty period, you will be required to pay for the return. 
3. Your return will then be assessed, and you will be notified of the outcome by our customer service team.
4. Please allow for up to ten working days turn around time.
5. When returning items, we strongly recommended you use a tracked courier and retain the proof of posting / receipt.  

We endeavour to reproduce all colours as accurately as possible; however, sometimes there may be slight variation to what you see on the web site. This can be due to photography lighting, computer picture resolution & individual monitor settings.

Missing parcels:

Because we only send domestically via Courier service, every play mat should arrive at the chosen destination and be collected or *signed for by the owner, or permission given to leave the package. If your parcel does not arrive within a timely manner, please contact us, and we will administer a search for your parcel.

 * Please note that due to COVID regulations, carriers may adhere to their own internal policies ensuring the safety of their employees and they operate such policies at their own discretion. This may mean that a Signature service is NOT required and arranged collections on behalf of the Merchant are not possible. We advise customers to use the courier tracking system to instruct the delivery courier of a 'safe place' to leave the shipment should you not be at the delivery address - this may be with a neighbour etc.